Cancellation and Refund Conditions

CANCELLATION & RETURN TERMS – Information about WITHDRAWAL and CONSUMER RIGHTS

GENERAL CONDITIONS

  • If you place an electronic order from the website you are visiting / using, you are deemed to have accepted the preliminary information form and the distance sales contract.
  • Buyers are subject to the Consumer Protection Law No. 6502, the Regulation on Distance Contracts and other applicable legislation regarding the sale and delivery of the product they purchased.
  • The shipping cost of the purchased products belongs to the BUYER.
  • Each purchased product is delivered to the person and/or organization at the address indicated by the BUYER within the legal period of 30 days. If the product is not delivered within this period, the BUYER has the right to cancel the contract.
  • The purchased product must be delivered in full, in accordance with the qualifications specified in the order, and with documents such as warranty certificate, user manual, if any.
  • If it becomes impossible to sell the purchased product; The SELLER has to inform the BUYER within 3 days of the situation. In these cases, the total price is returned to the BUYER within 14 days.
  • In the event that the BUYER does not pay the price of the purchased product and cancels it in the bank records, the responsibility of the SELLER to deliver the product is eliminated.
  • After the product is delivered to the BUYER, if it is determined that the credit card from which the payment is made is used illegally by unauthorized persons and the product price is not paid to the SELLER by the bank or financial institution or is taken back from the SELLER; The BUYER is obliged to return the product to the SELLER within 3 days at the SELLER's expense.

 

DELAYED OR NON-REALIZED DELIVERY DUE TO FORCE MAJEURE

  • If the SELLER cannot deliver the product on time due to force majeure, the situation is notified to the BUYER. The BUYER may request the cancellation of the order, the replacement of the product with a similar product or the postponement of the delivery until the obstacle is removed. If the BUYER cancels the order; If he has made the payment in cash, this fee will be paid to him in cash within 14 days from the date of cancellation. If the BUYER has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible for the bank to transfer it to the buyer's account within 2-3 weeks.


BUYER'S OBLIGATION TO CHECK THE PRODUCT

  • The BUYER shall inspect the contracted goods/services before receiving them; dented, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The received goods/services shall be deemed to be undamaged and intact. The BUYER must carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services should not be used. Invoice must be returned along with the product.


BUYER AND SELLER'S RIGHT OF WITHDRAWAL

  • BUYER; Within 14 (fourteen) days from the date of delivery of the purchased product to himself or to the person/organization at the address indicated, he can use his right to withdraw from the contract by rejecting the goods without taking any legal or criminal responsibility and without giving any reason, provided that he notifies the SELLER via the contact information below.
  • Contact Information of the Seller to Notify the Right of Withdrawal


COMPANY

NAME/TITLE:
ADDRESS:
EMAIL:
PHONE:
FAX:

 

  • The period of use of the right of withdrawal is 14 days. In case this period is changed by legislation such as law, regulation, notification, etc.; the period specified in the legislation is applied. This 14-day period starts from the date of signing the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in the service contracts where the performance of the service has started with the approval of the consumer.
  • The costs arising from the use of the right of withdrawal belong to the SELLER.
  • In order to exercise the right of withdrawal, the SELLER must be notified in writing by registered mail, fax or e-mail within 14 (fourteen) days and the product must not be used within the framework of the provisions of the "Products for which the Right of Withdrawal cannot be exercised" in this contract.

HOW TO USE THE RIGHT OF WITHDRAWAL?

  • The product delivered to the third party or the BUYER must be returned and delivered completely and undamaged, together with the invoice, return form, box of the products to be returned, packaging, standard accessories, if any.
  • In addition to the conditions listed above, if the invoice of the product to be returned is a corporate invoice; must be sent together with the return invoice issued by the institution. For purchases made with a corporate invoice, if the return invoice is not issued/sent, the order return process will not be completed.
RETURN TERMS
  • The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within 10 days at the latest from the receipt of the withdrawal notification and to return the goods within 20 days.
  • In the event that the value of the goods decreases due to the BUYER's fault or the return becomes impossible, the BUYER is liable to compensate the SELLER's losses at the rate of the BUYER's fault. However, the BUYER is not responsible for the changes and deteriorations that occur due to the proper use of the goods or products within the period of the right of withdrawal.
  • In case of falling below the campaign limit amount set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.
PRODUCTS THAT CANNOT BE USED WITH THE RIGHT OF WITHDRAWAL
  • Underwear, swimwear and bikini bottoms, make-up materials, disposable products, goods that are in danger of spoiling quickly or that are likely to expire, which are prepared in line with the BUYER's request or clearly personal needs and are not suitable for return, are delivered to the BUYER. Products that are not suitable for return in terms of health and hygiene if their packaging is opened by the BUYER after delivery, products that are mixed with other products after delivery and cannot be separated due to their nature, Goods related to periodicals such as newspapers and magazines, except those provided under the subscription agreement, can be performed instantly in electronic environment. Services provided or intangible goods delivered instantly to the consumer and audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, if the package is opened by the BUYER, cannot be returned in accordance with the Regulation and legislation.
  • In addition, before the expiry of the right of withdrawal, it is not possible to exercise the right of withdrawal regarding the services that have been started with the approval of the consumer, in accordance with the Regulation.
  • In order to return cosmetics and personal care products, underwear products, swimwear, bikinis, books, reproducible software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, ribbon, etc.), their packages are unopened, untested, intact. and they must be unused.
  • Products whose return is legally restricted due to a change in legislation will also be considered within the scope of this article.

DELAY IN PAYMENT (DEFAULT) AND LEGAL CONSEQUENCES

  • The BUYER accepts, declares and undertakes that he will pay interest and be liable to the bank within the framework of the credit card agreement between the cardholder bank and the bank in case of default in the case of making the payment transactions with a credit card. In this case, the relevant bank may take legal action; may claim the costs and attorney's fees to arise from the BUYER, and in any case, if the BUYER defaults due to its debt, the BUYER accepts that he will pay the damage and loss suffered by the SELLER due to the delayed performance of the debt.


PAYMENT AND DELIVERY

  • You can make a Bank Transfer or EFT (Electronic Fund Transfer) to any of our ............, ........., bank accounts (TL).
  • With your credit cards on our site, you can take advantage of online single payment or online installment opportunities for all kinds of credit cards. In your online payments, the amount will be withdrawn from your credit card at the end of your order.
  • Note: Shipping time is 14 business days.