Cancellation and Refund Policy

CANCELLATION REFUND CONDITIONS - Information about withdrawal and CONSUMER RIGHTS

GENERAL CONDITIONS

  1. In case you place an electronic order from the website you are visiting / using, you are deemed to have accepted the preliminary information form and the distance sales contract.
  2. Purchasers are subject to the Law No. 6502 on the Protection of Consumers, Distance Contracts Regulation and other applicable legislation regarding the sale and delivery of the purchased product.
  3. The shipping fee of the purchased products belongs to the PURCHASER. 
  4. Each purchased product is delivered to the person and / or organization at the address indicated by the PURCHASER within a legal period of 30 days. If the product is not delivered within this period, the PURCHASER has the right to cancel the contract.
  5. The purchased product must be delivered complete, in accordance with the qualifications specified in the order and with documents such as guarantee certificate, user manual, if any.
  6. If it becomes impossible to sell the purchased product; the MERCHANT must notify the PURCHASER within 3 days. In these cases, the total price is returned to the PURCHASER within 14 days. 
  7. If the PURCHASER does not pay the price of the product purchased by the PURCHASER and cancels it in the bank records, the MERCHANT's responsibility to deliver the product disappears.
  8. After the product is delivered to the PURCHASER, if it is determined that the credit card to which the payment is made is used illegally by unauthorized persons and the product price is not paid to the MERCHANT by the bank or financial institution or is taken back from the MERCHANT; the PURCHASER is obliged to return the product to the MERCHANT within 3 days at the expense of the MERCHANT.

DELAY OR NON-DELIVERY DUE TO FORCE MAJEURE

In the event that the MERCHANT cannot deliver the product on time due to force majeure, the situation is notified to the PURCHASER. The PURCHASER may request cancellation of the order, replacement of the product with a similar one or postponement of delivery until the obstacle is eliminated. If the PURCHASER cancels the order; if the payment is made in cash, this fee will be paid in cash within 14 days from the cancellation. If the purchaser has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but the bank is likely to transfer it to the buyer's account within 2-3 weeks.

PURCHASER'S OBLIGATION TO INSPECT THE PRODUCT

The PURCHASER shall inspect the goods / services subject to the contract before receiving it; dents, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The goods / services received shall be deemed to be undamaged and intact. The PURCHASER must carefully protect the goods / services after delivery. If the right of withdrawal is to be used, the goods / service should not be used. The invoice must be returned with the product.




RIGHT OF WITHDRAWAL OF PURCHASER AND MERCHANT

  1. The PURCHASER; within 14 (fourteen) days from the date of delivery of the purchased product to him/her or the person/organization at the address indicated, he/she may exercise his/her right to withdraw from the contract by rejecting the goods without any legal and criminal liability and without any justification, provided that he/she notifies the MERCHANT via the contact information below.
  2. MERCHANT's Contact Information for Right of Withdrawal Notification

COMPANY

NAME/TITLE: BE ONE MOBILE ONLINE SATIŞ PAZARLAMA GIDA KOZMETİK ÜRETİM TİC. ve SAN. A.Ş.

ADDRESS: Beytepe Mahallesi Beyler Caddesi No:130 Çankaya/ANKARA, Türkiye

EMAIL: info@roseverplus.com

FAX NUMBER: +90 312 418 07 72

  1. The period for the use of the right of withdrawal is 14 days. If this period is changed by legislation such as laws, regulations, communiqués, etc.; the period specified in the legislation shall apply. This 14-day period starts from the date the contract is signed. Before the expiry of the right of withdrawal, the right of withdrawal cannot be used in service contracts where the performance of the service is started with the approval of the consumer.
  2. The costs arising from the use of the right of withdrawal belong to the MERCHANT.
  3. In order to exercise the right of withdrawal, a written notification must be made to the MERCHANT by registered e-mail within 14 (fourteen) days and the product must not be used within the framework of the provisions of "Products that cannot be used for the Right of Withdrawal" regulated in this contract.

HOW TO USE THE RIGHT OF WITHDRAWAL?

  1. The invoice of the product delivered to the third party or the PURCHASER, the return form, the box, packaging, standard accessories, if any, of the products to be returned must be returned and delivered completely and undamaged. 
  2. If the invoice of the product to be returned is a corporate invoice, in addition to the conditions listed above; It must be sent together with the return invoice to be issued by the institution. If the return invoice is not issued / sent for purchases made with a corporate invoice, the order return procedures will not be completed.

RETURN TERMS

  1. The MERCHANT is obliged to return the total price and the documents that put the PURCHASER under debt to the PURCHASER within a period of 10 days at the latest from the receipt of the withdrawal notification and to receive the goods back within 20 days.
  2. In the event of a decrease in the value of the goods due to a reason arising from the fault of the PURCHASER or if the return becomes impossible, the PURCHASER is obliged to compensate the MERCHANT's damages in proportion to its fault. 
  3. In case of falling below the campaign limit amount issued by the MERCHANT due to the use of the right of withdrawal, the discount amount benefited within the scope of the campaign shall be cancelled.

PRODUCTS THAT CANNOT USE THE RIGHT OF WITHDRAWAL

  1. Underwear bottom parts, swimwear and bikini bottoms, make-up materials, disposable products, disposable products, goods that are in danger of spoiling quickly or with the possibility of expiry date, products that are not suitable for health and hygiene to be returned if the packaging is opened by the PURCHASER after delivery to the PURCHASER, products that mix with other products after delivery and cannot be separated due to their nature, Except for those provided under the subscription agreement, goods related to periodicals such as newspapers and magazines, services performed instantly in electronic media or intangible goods delivered to the consumer instantly, and audio or video recordings, books, digital content, software program, data recording and data storage devices, computer consumables, if the packaging is opened by the PURCHASER, return is not possible in accordance with the Regulation and legislation.
  2. In addition, before the expiry of the right of withdrawal period, it is not possible to exercise the right of withdrawal regarding the services started to be performed with the approval of the consumer in accordance with the Regulation.
  3. Cosmetics and personal care products, underwear products, swimwear, bikinis, books, copyable software and program, DVDs, VCDs, CDs and cassettes and stationery consumables (toner, cartridges, ribbons, etc.) must be unopened, untested, intact and unused in order to be returned.
  4. Products whose return is legally restricted by a change in legislation will also be evaluated within the scope of this article.

DELAY IN PAYMENT (DEFAULT) AND LEGAL CONSEQUENCES

The PURCHASER accepts, declares and undertakes that if he/she defaults in the event that he/she makes payment transactions by credit card, he/she will pay interest within the framework of the credit card agreement between the cardholder bank and the bank and will be liable to the bank. In this case, the relevant bank may apply for legal remedies; may request the costs and attorney's fee from the PURCHASER and in any case, if the PURCHASER defaults due to the Purchaser's debt, the PURCHASER agrees to pay the damages and losses incurred by the MERCHANT due to the delayed performance of the debt.

PAYMENT AND DELIVERY

1.By Bank Transfer or EFT (Electronic Funds Transfer), you can make payment any of our bank accounts.

BE ONE MOBILE ONLINE SATIŞ PAZARLAMA GIDA KOZMETİK ÜRETİM TİC. ve SAN. A.Ş.

BANK NAME

BRANCH

IBAN NUMBER

CURRENCY

SWIFT

GARANTİ BANKASI

GAZİOSMANPAŞA/ANKARA-

TR130006200032400006292518

TL

TGBATRIS  

GARANTİ BANKASI

GAZİOSMANPAŞA/ANKARA

TR560006200032400009066817

EURO

TGBATRIS  

GARANTİ BANKASI

GAZİOSMANPAŞA/ANKARA

TR290006200032400009066818

USD

TGBATRIS  

  1. With your credit cards through our website, you can benefit from online single payment or online instalment opportunities for all kinds of credit cards. For online payments, the amount will be debited from your credit card at the end of your order.