Refund policy

We have a 30-day return policy; This means you have 30 years to request a refund after paying for your item.

To be eligible for a return, your item must be in the same condition with documentation, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To carry out the return process, you can contact us at info@roseverplus.com. Please note that returns are processed to the following address:

 

Beytepe Mah. Beyler Cad. No: 130 Çankaya Ankara, Türkiye

 

If your return is accepted, we will send you a return shipping label and instructions on how and where to ship your package. Products returned to us without a refund request will not be accepted.

For any return questions, you can always contact us at info@roseverplus.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is faulty, damaged or you receive the wrong item; so we can evaluate the problem and make the necessary correction. true.

Exceptions / non-returnable items
Certain types of items, such as perishable items (such as food, flowers or plants), specialty items (such as special orders or personalized items that cannot be returned) and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have questions or concerns about your specific item, please get in touch.

Unfortunately, we cannot accept returns on discounted items or gift cards.

Exchanges
The quickest way to ensure you get what you want is to return the item you own and make a separate purchase for the new item once the return is accepted.

14-day waiting period in the European Union
Notwithstanding the above, if the product is shipped to the European Union, you have the right to cancel or return your order within 14 days: without any justification or justification. As stated above, your item must be in the same condition you received it, unworn or used, with tags and in its original packaging. You will also need a receipt or proof of purchase.

Refunds
Once we receive and inspect your return, we will notify you and let you know if the refund has been approved. If approved, a refund will automatically be issued to your original payment method within 10 business days. Please note that it may also take some time for your bank or credit card company to process and send the refund.
If it has been more than 15 business days since we approved your return, please contact us at info@roseverplus.com.